Personal Travel Adviser – Merry Hill

Location: Virgin Atlantic Holidays, Merry Hill, West Midlands
Hours: Full Time, 37.5 hours, 5 days per week (including some weekends)
Shift Times: Monday - Friday 9am - 9pm, Saturday 9am - 7pm, Sunday 10.30am - 5pm
Contract type: 12 Month Fixed Term Contract or Secondment
Salary: £26,374 plus commission and excellent benefits
Closing Date: Thursday 5th March 2026

At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. We’re proud to offer a supportive work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our customers, every single day!

We love to disrupt the market with fresh ideas, bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities.

As a Personal Travel Adviser, you'll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment!

What we offer
We're here to help you become a destination expert. With our blended training programme, you'll be able to confidently recommend and sell holidays, ensuring our customers have the best store experience! Our training kicks off at our flagship head office in Crawley. This is followed by a three-week training programme, which is a combination of classroom, virtual and in-store training. And that's not all! You'll also enjoy these fantastic perks on top of the fantastic staff travel benefits you'll receive on completing your 6 month's probation:

• Go above and beyond and get rewarded for it. With our generous commission scheme, your hard work won't go unnoticed.
• When you exceed your targets, you’ll earn more than just recognition - you’ll see this reflected in your rewards too!
• Ongoing coaching and development throughout your career
• Our iconic Vivienne Westwood uniform in your choice of styles!

Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding customer service, you will:

• Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of 'Think red', ‘Make friends’ and ‘Be amazing’
• Strive to exceed personal and team sales targets with determination and a proactive approach
• Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for luxury worldwide travel
• Offer daily support to colleagues, Supervisors, and the Area Manager, creating a collaborative and friendly work environment

We're looking for someone with excellent interpersonal skills, and a natural conversation starter, who has passion and enthusiasm to work within travel and tourism. We’re also looking for the following:

• Demonstrated customer service skills with preferred experience of achieving targets in a fast paced sales environment
• Previous experience of working within the airline, travel or tourism industry is desirable
• Dedication to building a repeat customer base through exceptional service and relationship management
• Proven experience of overcoming challenges within a constantly evolving environment – no two days will be the same
• Strong passion and curiosity for luxury travel, with a drive to stay informed about the latest travel trends and offerings
• Flexibility to work various shifts in line with customer demand, including evenings, weekends and bank holidays

If successful through the screening stage of your application, you'll be invited to complete an online video assessment. The final stage of recruitment will be an invitation to attend an in-person interview in-store.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here