Coordinator – People Operations – The VHQ

Salary: Competitive
Hours: Full Time
Location: Crawley- Hybrid working
Contract: Permanent
Closing Date: 9th August 2025

As a People Operations Co-ordinator, you will play an integral part in providing frontline support to our colleagues and leaders across the business on a broad range of queries.

• Support with queries in a timely manner, through a variety of different channels (phone, chat, email, workplace etc.)
• Partner with specialist teams across the people team to develop individual knowledge and confidence in any developments and new product launches, to ensure that all information given is in line with our latest policies, products
• Complete right to work checks and maintain a fully compliant database of eligibility documentation
• Prepare electronic letters confirming any changes to employees’ terms and conditions of employment as requested
• Update digital employee records
• Input relevant data into multiple HR systems
• Maintain accurate records of positions, job titles, assignment details and supervisory hierarchies, ensuring all fields are complete and accurately stored in Oracle
  

Are you an excellent communicator with a keen eye for detail? Do you love to work in a fast-paced environment? In addition to the above, we are looking for our successful candidate to demonstrate the following:

• Experience in a customer service role.
• Demonstrable experience managing multiple projects/ queries often under time pressure and with conflicting priorities.
• Have an organised approach to planning personal workload.
• Confident user of technology to handle inbound and outbound queries over chat, phone (Aspect), workplace and email.
• Proficient with all Microsoft Office applications is essential.
• Experience working with TravelBox, Docusign, PowerApps, Workplace, & Oracle preferred.
• Collaborative and adaptable in a constantly evolving environment, becoming part of a close-knit team.
  

If this sounds like you, we would love to hear from you!

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here