Job Details
Salary: £27,454 with the opportunity to earn commission
Location: London
Contract: Permanent - Full time and Part time available
Hours: Shift-based, retail stores operate 7 days a week between 9:00am and 9:00pm. This role requires flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
In a nutshell
London is where your next adventure begins - and so could your career.
Virgin Atlantic Holidays is on an exciting journey returning to London to define a new era of premium travel and enable every guest to holiday to the fullest. This premium travel advisory role is for someone who can inspire with confidence, bringing the Virgin Atlantic Holidays promise to life in one of the world’s most dynamic travel markets. Our vision is to become the most loved travel company – helping guests get the most out of every journey.
If your application is successful, we’ll invite you to complete an online assessment. After that, the next step will be an in-person assessment centre at our VHQ in Crawley
Assessment centres for this role will take place on Friday 7th August and Friday 14th August 2026. If you’re unable to attend one of these dates, we’ll keep your details in our talent pool and may be in touch about future opportunities.
Day to day
As we enter this next exciting chapter, we have the ambition to become the brand of choice in premium long-haul travel. Your passion for connecting people with extraordinary travel experiences knows no bounds. Whether through social media, hosting inspiring events or engaging with the local community, you'll continually seek creative ways to introduce new guests to the Virgin Atlantic Holidays experience.
- Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding guest service, you will:
- Deliver premium service during every interaction, both pre-and post-sale, while actively identifying opportunities to maximise sales and create memorable guest experiences, embodying our values of 'Think Red', 'Make Friends' and 'Be Amazing'.
- No two days are the same. One moment you'll be helping a couple plan their honeymoon in the Maldives, the next you'll be inspiring a family to discover Orlando, before welcoming guests into the store for an exclusive travel event.
- Consistently achieve and exceed personal and team performance targets including sales and guest experience metrics. through a proactive, guest-focused approach, taking ownership of enquiries and converting opportunities into bookings.
- Maintain expert knowledge of destinations, products, hotels and travel trends, demonstrating a proactive approach to staying up to date with new products, hotel offerings and destination updates. Use your passion for luxury travel to confidently inspire guests and drive sales.
- Work collaboratively with your team to support the day-to-day success of the store, contributing to a positive, high-performing sales culture.
- Provide exceptional after-sales support, taking ownership of guest enquiries, amendments and travel-related requests, ensuring every guest receives a seamless experience from booking through to travel and beyond.
About you
We're looking for someone with excellent interpersonal skills, natural warmth and charisma, and a genuine passion for travel and tourism. We're also looking for the following:
- Demonstrated customer service skills with a passion and desire to deliver a premium experience.
- Proven ability to achieve performance targets and key KPIs in a fast-paced sales or retail environment.
- Previous experience within the airline, travel, tourism, hospitality, or luxury service industry is desirable.
- A passion for premium travel, with a commitment to staying informed about destinations, trends, and exceptional travel experiences.
- Strong ability to build long-term guest relationships through personalised service, trust, and tailored recommendations.
- Confident in creating genuine connections to convert enquiries into bookings, and making guests feel valued, understood, and supported.
- Skilled at communicating value over price, confidently positioning premium products and experiences in a calm and reassuring way.
- Adaptable and resilient, with a positive, solution-focused approach to working in a fast-changing environment.
- Our guests love to travel outside traditional office hours, so our stores are open seven days a week. You'll work a variety of shifts across mornings, evenings and weekends, with plenty of notice through our rota planning.
This isn't a traditional retail role. Every conversation and every holiday is unique. You'll build lasting relationships, create unforgettable travel experiences, and help guests plan life's biggest moments while representing one of the world's most loved travel brands. Whether you've worked in travel, luxury retail, hospitality or another customer-focused environment, we'll help you become a destination expert.
If successful through the screening stage of your application, you'll be invited to complete our online video assessment. The final stage of the process will be an invitation to attend an in-person assessment centre at the VHQ in Crawley.
What we offer
With our blended training programme, you'll be able to confidently recommend and sell holidays, ensuring our guests have the best store experience!
And that's not all! You'll also enjoy these fantastic perks:
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination (did someone say Barbados?)
- Go above and beyond and get rewarded for it. Our uncapped commission scheme rewards great guest experiences and outstanding sales performance, giving you the opportunity to significantly increase your earnings.
- Develop your knowledge through Virgin Ventures, with exclusive learning opportunities and partnerships with leading tourist boards and travel suppliers.
- Generous contributory pension scheme and life assurance
- Our iconic Vivienne Westwood uniform in your choice of styles!
Be yourself – Our differences make us stronger
Our guests come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.