People Experience Manager

At Virgin Atlantic, our people are at the heart of everything we do. As People Experience Manager, you’ll shape and elevate our end-to-end colleague journey, designing experiences that are seamless, inclusive and unmistakably Virgin. You’ll combine insight, innovation and delivery to ensure every moment that matters leaves our people feeling supported, inspired and proud to be part of Virgin Atlantic.

As a People Experience Manager, you will:

• Lead and co-design our end-to-end people journey, ensuring every stage of the colleague lifecycle reflects our brand, culture and ambition to be the most loved airline.
• Manage and inspire a small team of People Experience Consultants, guiding agile sprints and ensuring high-quality delivery of project.
• Partner closely with our VP Partnering & Performance, driving innovation across people products, policies and processes that move the needle on our people strategy.
• Work hand-in-hand with People Centres of Excellence and operational teams to deliver positive, seamless and compliant colleague experience.
• Use data and insights (including exit data, happiness surveys, employee relations trends and HR shared services data) to prioritise the touchpoints that will have the greatest impact on performance, productivity and happiness.
• Track and deliver the in-year people strategy, sharing progress, measuring outcomes and celebrating success.
• Act as the gatekeeper of our People Journey Framework, leading quarterly prioritisation forums and champion networks to co-create meaningful experiences.
• Ensure strong collaboration with our central Brand and Marketing teams to bring our people story to life.

We’re looking for someone who is passionate about people, experience design and making a tangible difference.

In addition to the above, we’d love for our successful People Experience Manager to demonstrate:

• Strong leadership capability, with experience driving both cross-functional teams and direct reports.
• Expertise in journey mapping and experience design, ideally within an agile delivery environment.
• Excellent analytical and problem-solving skills, with the ability to turn data into insight and action.
• Commercial acumen, with the ability to translate short-, medium- and long-term initiatives into solutions with clear ROI.
• Confident communication skills, able to influence and engage stakeholders at all levels of the business.
• Outstanding stakeholder management skills, with cultural awareness and emotional intelligence.

It would be great if you also have

• Experience working in complex, matrix organisations
• Strong planning and project management capability, with experience measuring and demonstrating success
• A creative mindset and appetite for working in the “unknown” to shape and evolve new ways of working

If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you!

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here