Operations Planner – AOG

Location: VHQ, Crawley
Hours: 4 on, 4 off (07:00 – 19:00)
Contract Type: Permanent
Salary: Competitive
Closing Date: 6th April 2026
Start Date: 8th June 2026

At Virgin Atlantic, we believe in the extraordinary power of people to reshape what’s possible.

With our bold ambition to become the most loved travel company, we’re redefining aviation through innovation, inclusivity, and a culture that puts people first. Individuality isn't just welcomed — it’s celebrated.

As a Planner Operations AOG, you’ll play a critical role in keeping our fleet moving. You’ll optimise spares support to minimise aircraft delays and deferred defects, ensuring we meet service level agreements while maximising cost efficiency across the Virgin Atlantic fleet.

This is a fast-paced, operational role providing 24/7, 365-day materials support worldwide, helping recover AOG (Aircraft on Ground) situations quickly and effectively.

• Providing round-the-clock materials operational support for the Virgin Atlantic fleet worldwide
• Initiating and managing AOG recovery procedures, ensuring minimal disruption in the most cost-effective way
• Coordinating and authorising loan, sale, borrow, and exchange of spares with other operators
• Ensuring compliance with HMRC and local customs regulations for international spares movements
• Reviewing post-AOG events to improve inventory levels and prevent recurrence
• Supporting third-party maintenance activities, particularly outside standard hours
• Monitoring and authorising spares replenishment and procurement
• Managing inventory to avoid overstocking or stock shortages, ensuring optimal efficiency
• Ensuring sufficient global spares coverage to meet operational and service level requirements
• Identifying and managing surplus or redundant stock, including disposal strategies
• Analysing inventory trends, supply chain performance, and consumption patterns
• Producing reports and recommendations for continuous improvement
• Supporting enhancements to inventory systems and automation
• Managing spares provisioning for fleet and onboard projects
• Reviewing modifications, maintenance tasks, and special checks to ensure material readiness
• Reporting on fill rates and stock turn performance against agreed targets

We’re looking for someone who thrives in a high-pressure operational environment and can make smart, fast decisions.

• Strong knowledge of supply sources and materials logistics
• Excellent negotiation and organisational skills
• The ability to work effectively under pressure and as part of a team
• Good working knowledge of:
• CAA regulations and publications
• Supplier procedures and Spec 2000
• Aircraft Illustrated Parts Catalogues (IPC) and technical drawings (preferred)
• A proactive mindset with the ability to analyse data and drive improvements

At Virgin Atlantic, diversity and inclusion are part of who we are. We’re proud to be an equal opportunity employer and we welcome individuals from all backgrounds.

If you need any adjustments during the application process, please contact us at Recruitment@fly.virgin.com — we’re here to help.