Head of Airports – Americas and Caribbean

We’re looking for an inspiring and commercially astute Head of Airports – Americas and Caribbean to lead our airport operations and deliver exceptional performance across the region.

This is a critical leadership role within our Airports, Clubhouses and Network Operations team, where you’ll play a pivotal part in shaping Virgin Atlantic’s operational and customer strategy across the Americas and Caribbean.

You’ll guide and empower Airport Managers and their teams to deliver seamless, differentiated experiences while maintaining an uncompromising focus on safety, security, and operational excellence. From driving on-time performance and customer satisfaction to building strong partnerships with airport authorities, suppliers, and ground handlers, you’ll ensure Virgin Atlantic stands out for its brilliance at every touchpoint.

You’ll also champion continuous improvement, operational efficiency, and the wellbeing and growth of our airport teams. As our regional leader, you’ll represent Virgin Atlantic within joint venture partnerships—ensuring our voice is heard at the highest levels. The role directly leads our Caribbean and larger US Airports with senior leadership oversight for the remaining region including Canada and Mexico.

• Lead, inspire, and develop Airport Managers and teams across multiple regions, embedding a culture of empowerment, inclusion, and accountability.
• Drive safe, secure, and exceptional operations with a relentless focus on compliance and safety performance.
• Deliver excellence in customer experience, operational delivery, and on-time performance across all regional stations.
• Build and sustain trusted relationships with airport authorities, suppliers, and ground handling partners, ensuring consistency and aligned service delivery.
• Oversee strategic and operational initiatives that modernise, optimise, and future-proof our airport operations.
• Partner closely with Delta, Air France–KLM, and key external stakeholders to strengthen Virgin Atlantic’s joint venture presence across the Americas and Caribbean.
• Champion continuous improvement, change leadership, and colleague engagement across a large, geographically dispersed network.
• Collaborate cross-functionally with internal teams such as Network, SLG, and Commercial to deliver aligned outcomes and strategic growth.

We’re looking for a proven airport operations leader who thrives in a complex, multi-station environment. Ideally, you’ll bring experience from large regional or international operations, though we’ll also consider strong hub operations leaders who can demonstrate success across a distributed network.

You’ll also bring:

• Significant experience leading leaders across multiple regions, including hub or large multi-station airports.
• Experienced in working for an Airline business from an Airport Operations environment.
• A proven track record of driving operational performance, safety, and customer excellence.
• Strong leadership capability with experience managing large, diverse teams across multiple geographies.
• Strategic and commercial acumen with deep understanding of supplier and contract management.
• Experience leading transformation, route start-ups, and terminal transitions.
• High emotional intelligence, cultural awareness, and an ability to lead inclusively and with empathy.
• Tenacity, curiosity, and a drive for continuous improvement and innovation.
• If you’re a proven operational leader who can inspire, influence, and deliver impact on a global scale, we’d love to hear from you.

Benefits
Virgin offers comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. For eligible U.S. based employees, our benefits include medical, dental and vision coverage for employees and eligible dependents, short- and long-term disability, holidays, paid personal time off, non-revenue travel privileges, 401(k), and much more

Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs.

We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Additional information
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here.