Cargo Operations Officer – DELHI

Location: IGI Airport Delhi, India

Hours: Full Time, 40 hours per week (5 days a week - work schedules include evenings, weekends and holidays)

Contract Type: Permanent

Salary: Competitive

Closing Date: 23^rd February 2026

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

In this role you'll be supporting the overall smooth and safe running of cargo operations in Delhi, helping to drive operational excellence in accordance with the cargo business objectives. You'll ensure the highest standard of Customer Service and simultaneously ensure the Virgin Atlantic (VA) and Virgin Atlantic Cargo (VAC) procedures & policies, safety & security and brand values of the operation are monitored and always maintained. This includes supervising our cargo GHAs and ensuring compliance with all safety, security, and customs requirements.

• Maximise flight capacity through effective oversight of third-party handling agents and transport providers, ensuring all activity aligns with departmental policies and procedures.
• Supervise screening, build-up and ramp transfer activities to ensure full compliance with SOPs, safety standards and ACC3 requirements.
• Complete Dangerous Goods (DG) checks and verify all required documentation and declarations are accurate and compliant.
• Act as the key point of contact across ramp operations, monitoring cargo flow, resolving discrepancies and maintaining smooth day-of-operation delivery.
• Ensure accurate data capture and timely processing of all cargo documentation and system updates (including UWS, LIR, NOTOC and Cargo Management System departures).
• Maintain strong communication with internal teams, third-party partners and customs authorities, resolving issues promptly and coordinating penalties or compliance matters where required.

Do you have proven experience in Air Cargo Operations? Do you have knowledge of all local regulatory standards and requirements, including customs? Then this could be the role for you!

Alongside the above, we're looking for the following:

• A strong communicator, fluent in English, both verbal and written
• A broad basic knowledge of the Air Cargo industry - meaning you are able to recognise industry terms of reference, and paperwork requirements, whilst being confident in using associated reference manuals (IATA, COM etc)
• An understanding of Air Cargo processes, including cargo acceptance and build up
• Great attention to detail
• Experience of operating in a fast-paced environment, across the office, warehouse and ramp
• The right to live and work in India

If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you!

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here