Cargo Contact Centre Adviser – Johannesburg

Location: Hybrid - 3 days at Virgin Atlantic Cargo offices in Johannesburg, South Africa (Monday, Wednesday, Friday in the office)

Hours: Full Time, 37.5 hours per week. Monday to Friday (8am – 4pm)

Contract Type: Permanent

Salary: Competitive

Closing Date: 24^th March 2026 (we review applications on a first-come, first-served basis and may close the application window early if we receive a high volume of applications)

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

Our Cargo business keeps the world moving and our Contact Centre is right at the centre of it. As Cargo Contact Centre Advisor, you’ll be a key voice of Virgin Atlantic Cargo in the South African market, supporting both commercial performance and exceptional customer experience.

You’ll manage quotations, bookings and customer queries with accuracy and care, helping protect revenue, optimise capacity and strengthen long-term relationships. This is more than a contact centre role - it’s about balancing service excellence with commercial awareness in a fast-paced, performance-driven environment.

If you enjoy solving problems, working with detail and making a real impact on revenue and customer loyalty, this could be your next step.

• Acting as a primary point of contact for customers via phone, email and digital channels, providing accurate and timely information on schedules, products and services
• Preparing and managing cargo quotations and bookings in line with pricing strategy, capacity guidelines and defined authority levels
• Monitoring bookings to ensure alignment with operational capacity and commercial objectives, identifying and escalating risks where needed
• Maintaining accurate data capture across all systems, ensuring compliance with cargo policies and regulatory requirements
• Achieving productivity, quality and customer satisfaction KPIs while consistently protecting revenue integrity
• Collaborating closely with Operations, Sales and Revenue Management teams to deliver seamless service and continuous improvement

You’re a customer-focused and commercially aware professional who enjoys working in a fast-paced environment, balancing service excellence with attention to detail and sound judgement.

• You bring previous experience in a customer service or contact centre environment, ideally within a KPI-driven setting
• You have strong communication skills, both written and verbal, and feel confident handling customer queries professionally and clearly
• You combine commercial awareness with accuracy, understanding how your work supports revenue protection and business performance
• You’re highly organised, detail-oriented and comfortable prioritising effectively under pressure
• You’re confident using Microsoft Office and operational systems, with experience in cargo, logistics or airline environments a plus

You’ll also need a full driving license to attend events out of working hours and when visiting our customers. Above all, you take ownership, work collaboratively and look for opportunities to improve how things are done.

If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you!

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here