Job details
Salary: Competitive
Contract: 3 years
Hours: Full time
Location: Flying from Mumbai
We reserve the right to close the application window early if we receive a high volume of applications.
In a nutshell
Were you born to fly? When you join us as a member of our world-class Cabin Crew, you can do just that and more.
We’re looking for warm, professional, engaging individuals to be the beating heart of our airline. We believe every customer’s inflight experience should be as memorable as the adventure that awaits them at their destination, and our crew plays a huge part in that. Our outstanding service is what sets us apart, and it’s our personality, as well as our attention to detail and rigorous training, that ensures our customers and crew fly safe and well with us, every time.
Day to day
When you step into our iconic red or burgundy uniform, known fondly as "The Viv" after its designer, Vivienne Westwood, you become an ambassador for our brand.
Responsible for:
The safety, security, and operational excellence onboard
Working in a team alongside our experienced Cabin Crew bringing your unique personality and flair to everything you do. Sharing our passion for delivering outstanding customer service and making lasting memories.
Ensuring our customers' happiness, health, and needs are your focus. Reassuring nervous flyers or helping with special assistance and medical requirements!
About you
At Virgin Atlantic, our mission is to become the most loved travel company, and our amazing people play a pivotal part in achieving this. We're on the lookout for those with an adventurous spirit, a desire to see new places and cultures, a positive approach, and, most importantly, a passion for providing thoughtful experiences for our customers.
To be successful in your application and training. We'll need you to have:
Passion and dedication to delivering exceptional customer service. At the time of application, you have a minimum of twelve months of customer service experience.
Existing proof of right to live and work in India and a valid passport which permits you to travel to the UK
Fluent in spoken Hindi along with written and spoken English.
A minimum requirement of 18 years of age
Commitment to undertaking an intensive 5-week training course
No live or unspent criminal convictions or cases pending
The ability to swim 25 metres unaided, tread water whilst putting on and manually inflating a life jacket and board a raft from the water without assistance using a rope ladder
Higher Secondary Certificate in three subjects with a pass. (Equivalent GCSE system in the UK)
As part of our assessment, we will check you're able to:
Reach up to 210cm high without shoes, standing on tiptoes if needed. This is the height of our overhead lockers where some emergency equipment is stowed onboard
Adopt the brace position in a 45cm high seat with your feet flat on the floor (without shoes) and comfortably secure your harness without the use of an extension seatbelt
We're so excited to welcome more people to join the Virgin Atlantic family. So, if this sounds like you, we'd love to see your application!
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
Our Training Programme
We’ll invest in your development so that you can flourish. As you’d expect, our training programme is meticulous and intensive, but very rewarding, and it takes dedication to complete it successfully.
The course is five weeks long and split into three subject areas - Safety & Security, Safety Equipment and Procedures, Aviation Medicine, and Service - and includes classroom sessions, practical sessions (including a swimming element), daily tests, exams, and final assessments.
Before you begin your practical training, you’ll need to complete seven online modules of around one hour each, to prepare you with a solid foundation before we really start our engines.
Once you graduate from your Wings ceremony, the sky really is the limit. It’ll be time to put all your training and hard work into practice and take to the skies with us.
We expect you to have lots of questions, and we’ll make sure that as you go through this journey with us, we’ll provide all the relevant information.
We so look forward to hearing from you.