Airport Operations Policy and Process Specialist

Location: VHQ, Crawley. Hybrid – 3 days per week onsite (LHR, MAN or VHQ), must include a Tuesday at VHQ

Hours: Full Time, 37.5 hours per week. Monday to Friday

Contract Type: Permanent

Salary: Competitive

Closing Date: 19^th March 2026

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

We’re looking for a Specialist to join our Airport Operations Policy & Procedures team. This is a small and very knowledgeable team that sits right at the heart of the operation. You’ll work with colleagues across our global stations, supporting policy development, manual updates, compliance monitoring, operational safety and business continuity.

This role offers brilliant exposure. It is a great development opportunity where previous post-holders have moved into management. With the team now smaller there’s even more opportunity to learn, contribute to projects and shape how we operate. You’ll also benefit from a flexible working pattern and regular time at LHR to stay connected to our airport operation.

Day to day

As a Specialist, Airport Operations Policy & Procedures, you will:

• Build and apply a strong understanding of above and below wing operations to shape clear, practical policies and procedures
• Draft, update and govern airport manuals and controlled documents, ensuring accurate version control and audit traceability
• Translate complex regulations into simple, frontline-friendly guidance and briefing materials
• Identify risks, gaps and improvement opportunities through audits, compliance data and station feedback
• Partner closely with Safety, Training and Airport Operations teams to ensure policies are aligned, deliverable and support business continuity
• Take ownership of delegated workstreams and cross-operational projects, supporting continuous improvement across the wider operation

About you

This is a role where operational grounding and mindset are just as important as technical skill. You’ll need curiosity, strong attention to detail and the confidence to work with senior leaders who often come straight to this team for guidance.

Alongside the above, you'll bring:

• Airport operational experience below wing and ideally above wing
• Clear written communication and confidence in briefing others
• Strong attention to detail
• Willingness to learn and develop technical knowledge
• Ability to manage up and handle pressure when priorities shift
• Understanding of safety and compliance within an airport environment

What makes this role different:

• You’ll join a friendly, supportive team with deep operational expertise
• A great mix of documentation work, collaboration and hands-on operational understanding
• Strong networking opportunities across stations and senior leadership
• Real influence in shaping how we deliver safe and consistent operations globally
• A flexible hybrid working pattern that suits those looking for more balance away from full shift work

If this sounds like you and you want to unlock your potential with us, we’d love to hear from you!

Be yourself – Our differences make us stronger

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Our recipe for Leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here