Adviser – Customer Centre – Swansea

Salary: 24,710
Hours: Full Time 37.5 hours per week, Monday - Sunday. 07:00 - 23:00
Location: Hybrid remote working with up to 3 days a week in our Pobl House Office in Llansamlet, Swansea after successful completion of 7 weeks in person training
Contract: Permanent

Do you dream of making a real difference in people’s lives, creating magical moments during the day when the world is buzzing with energy? Virgin Atlantic is on the lookout for customer-focused, bright sparks to join our Swansea Contact Centre team! If you love the idea of turning customer dreams into reality and being the friendly voice of support during their travel planning, this could be the perfect role for you.

As a Customer Centre Advisor, you'll be the travel expert who crafts unforgettable experiences for our customers, supporting their journeys during the day. With your signature Virgin flair, you'll turn challenges into opportunities, making every customer feel valued, excited, and ready for their next adventure.

Take inbound calls from customers needing assistance with bookings, flight changes, and general queries during daytime hours.
Deliver a service that’s warm, welcoming, and truly unforgettable—creating seamless experiences for every customer, from first-time customers to our valued frequent flyers.
Ensure every interaction counts by being attentive and thorough, resolving queries efficiently and leaving our customers feeling confident and supported throughout their journey.

As a Customer Advisor based in Swansea, you’ll be part of an incredible team supporting Virgin Atlantic customers from all over the world during daytime hours. Flexibility is key in our work, and we’re looking for people ready to make an impact throughout the day, including some weekends.

• Thinking of applying? Here’s what we’re looking for:
  Flexibility with Day Shifts: You’re prepared to work varied daytime shifts between 7am and 11pm ensuring you're there when our customers need you most, Monday to Sunday.
• Passion for People: You genuinely enjoy connecting with customers, bringing warmth and passion to every interaction and delivering an exceptional, personalised experience.
• Resilience in a Fast-Paced Environment: You thrive under pressure, expertly managing multiple tasks while keeping your focus sharp. Your time management and prioritisation skills ensure every customer feels valued and supported.
• Confident & Positive Attitude: With a can-do spirit and a bright, upbeat energy, you handle any challenge with grace, ensuring every interaction is memorable.
• Quick to Learn & Adaptable: You pick up new systems quickly and respond to different customer needs effortlessly, ensuring a smooth journey for every customer.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here